Terms and Conditions

. Moment of conclusion of the purchase and sale agreement

2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer, after forming a shopping cart in the online store, specifying the delivery address, and selecting a payment method, clicks the "Complete Order" or "Confirm ✔️" button, and remains in effect until the full fulfillment of obligations under this agreement. In cases where the Buyer does not agree with all or a certain part of the Rules, they must not place the order.

2.2. Every contract concluded between the Buyer and the Seller is stored in the e-shop database.

3. Buyer's rights

3.1. The Buyer has the right to purchase goods in the online store in accordance with these Rules and the legal acts of the Republic of Lithuania.

3.2. The Buyer (consumer) has the right to withdraw from the purchase and sale agreement concluded in the online store with the Seller (except for agreements regarding the sale of audio and video works and phonograms on any video or audio media, or computer programs, if the buyer (consumer) has broken the protective seals; or the sale of newspapers, magazines, or other periodicals) by notifying the Seller in writing within 7 working days from the date of delivery. The Buyer has the right to withdraw from the purchase and sale agreement with the Seller only if the item is of good quality, has not been damaged, and its appearance has not substantially changed.

3.3. The Buyer has other rights provided for in the Rules and the legal acts of the Republic of Lithuania.

3.4. A Buyer who believes that their rights have been violated must contact the Seller in writing and set out their claims no later than three months from the date of the violation. The Seller must examine the request free of charge and provide a detailed, reasoned written response based on documentation no later than within 14 days. If the issue cannot be resolved, the Buyer has the right to apply to an out-of-court consumer dispute resolution body (State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to a court.

3.5. Buyers may submit requests or complaints via the electronic consumer dispute resolution platform at http://ec.europa.eu/odr/.

4. Buyer's obligations

4.1. The Buyer must pay the price of the goods and their delivery, as well as any other charges (if specified at the time of concluding the contract), and accept the ordered goods. The Buyer shall pay for the goods via Stripe, Paysera, bank transfer, or the PayPal system.

4.2. If the data provided in the Buyer's registration form changes, the Buyer must update it immediately.

4.3. The Buyer must comply with other Terms and Conditions as well as the requirements established by the legal acts of the Republic of Lithuania.

5. Seller's rights

5.1. If the Buyer attempts to undermine the operation or stable functioning of the online store or violates their obligations, the Seller may, without prior notice, limit, suspend (terminate) their access to the online store and shall not be liable for any resulting losses incurred by the Buyer.

5.2. The Seller reserves the right to suspend or terminate the operation of the online store temporarily or indefinitely without prior notice and shall not be liable for any related losses incurred by the Buyer.

5.3. The Seller has the right to unilaterally amend these Rules by publishing the amended Rules on the e-shop website. The amendments shall take effect from the moment of publication for all transactions concluded after the publication.

5.4. The Seller shall have other rights provided for in the Rules and the legal acts of the Republic of Lithuania.

6. Seller's Obligations Delivery Guarantee We provide an additional flawless delivery guarantee, which can be claimed within 48 hours of receiving the product. If the products were damaged during transport or do not match your order, please notify us of the error within 48 hours of delivery. Send us an email with a photo of the packaging (the label must also be clearly visible in the photo) and a photo of the received product clearly showing the damaged area. We will prioritize the review of your claim in the shortest possible time and provide you with a replacement product. If the claim is sent too late, it will be processed as a product complaint. Warranty for Technical Products Certain products we offer are covered by a 24-month warranty period. The warranty applies only to technical products and electrical appliances in our range. The 24-month warranty period begins on the day the goods are received. According to the Law on the Protection of Consumer Rights, you can exercise the warranty based on the invoice, which also functions as a warranty certificate. The Seller reserves the right to refuse the warranty if the invoice is not submitted with the claim or if the invoice is illegible or incomplete. The warranty does not apply if: the product is physically damaged; the product shows signs of wear and tear due to normal use; the product has defects resulting from incorrect, improper, or careless use of the product. Products for which you wish to claim the warranty must be inspected; therefore, please provide photos or videos capturing the defect along with the warranty claim. If necessary, we will also ask you to send the product to us for inspection. If we approve your warranty claim, we will send you a new product. You also have the right to request that your product be repaired, but please be aware that the repair period is longer than the delivery period for a new product. If the repair takes longer than 45 days, your product will be replaced with a new one. If we cannot offer a new product, we will refund the full purchase price of the product. A summary of the procedure can be found in the "Warranty Exchange" tab at the bottom of the website. c) Complaint Regarding Product Defects If the product is not working properly, please email us at info@nordo.lt and we will assist you by providing the necessary information. This will help avoid potential misuse of the product and damage to the product itself, as well as injury to yourself or others. If the product does not work, you can file a complaint and specify the product defects. Cases considered material product defects are specified in Section vii of these Terms and Conditions of Sale. You have the right to a complaint regarding material defects only if these defects already existed at the time of purchase but were only noticed later. If the product does not work due to a material defect, please report the defect immediately upon noticing it, but in no case later than two months from the date the defect was noticed. Send us an email with a photo or video of the faulty product from which it can be clearly determined that the product is not working. If necessary, we will also ask you to send us this product so that we can examine it and determine the product defect. We will not be able to process your complaint for products that were damaged due to improper or inappropriate handling or use that is not necessary to determine the nature, characteristics, and functioning of the goods. If, after your complaint has been rejected, you wish for the relevant product to be returned to you, we will ship it and issue an invoice to cover the costs associated with the delivery of said product. The Seller is liable for product defects that appear within 2 years of the delivery of the goods. The Seller must respond to the complaint within 3 working days. If you are applying due to a material defect, you can choose from the following options: product replacement, refund, rectification of the product defect, or a partial refund. A summary of the procedure can be found in the "Complaints and Appeals" tab at the bottom of the website.

7. Delivery of goods

7.1. Goods are delivered by a transport company at the Buyer's expense. In specific cases indicated by the Seller, goods are delivered at the Seller's expense.

7.2. The exact shipping cost depends on the price and weight of the items ordered; therefore, the final shipping price will be determined only after the order has been generated.

7.3. The item carry-in service must be ordered separately prior to payment for the goods and selected services. The carry-in service is paid for by the Buyer. In specific cases indicated by the Seller, the carry-in service is paid for by the Seller.

7.4. Goods are typically delivered to the address specified by the Buyer within 10-18 working days from the receipt of payment for the goods and their transportation, provided the goods are in the Seller's warehouses. The Seller does not guarantee that the goods will be delivered within the period specified in the previous sentence in all cases, especially if the ordered goods are not in the Seller's warehouses. Delivery of goods is carried out throughout the territory of the Republic of Lithuania, including the Curonian Spit (an additional surcharge applies).

7.5. The exact delivery date of the goods is specified in the notification sent by the Seller to the Buyer at the email address provided by the Buyer in the registration form. Accordingly, upon entering into the purchase and sale agreement, the Buyer undertakes to check the aforementioned email inbox daily until the delivery notification is received.

7.6. At the time of delivery, the Buyer or, as the case may be, the Buyer's representative must, together with the representative of the transport company, inspect the condition of the package, as well as the quantity, quality, and assortment of the goods.

7.6.1. If damage to the shipment packaging is identified, but no discrepancies in the quantity, quality, or assortment of the goods are found, the Buyer or, as the case may be, the Buyer's representative must note the damage to the shipment packaging on the data logger provided by the transport company representative or on the paper delivery confirmation.

7.6.2. Upon identifying any discrepancies in the quantity, quality, and/or assortment of the goods, the Buyer or, as the case may be, the Buyer's representative must refuse the shipment. In such a case, the transport company representative, together with the Buyer or the Buyer's representative, shall complete a special shipment inspection report, noting the identified discrepancies.

7.6.3. Once the Buyer or, as the case may be, the Buyer's representative accepts the shipment and signs the data logger or paper delivery confirmation provided by the transport company representative and notes any damage to the shipment packaging, it is considered that the goods were delivered in damaged packaging; however, the quantity, quality, and assortment of the goods are deemed to comply with the terms of the purchase-sale agreement, and any additional services specified in the data logger or paper delivery confirmation are deemed to have been properly performed.

7.6.4. Once the Buyer or, as the case may be, the Buyer's representative accepts the shipment and signs the data logger or paper delivery confirmation provided by the transport company representative without any remarks, it is considered that the goods have been delivered in undamaged packaging, the quantity, quality, and assortment of the goods comply with the terms of the purchase-sale agreement, and any additional services specified in the data logger or paper delivery confirmation have been properly performed.

7.7. Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed transferred to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person receiving the goods at the specified address. If the goods are not delivered on the scheduled delivery date, the Buyer shall inform the Seller immediately, but no later than the day following the scheduled delivery date. Otherwise, the Buyer shall forfeit the right to file claims against the Seller regarding non-delivery or late delivery of the goods.

7.8. If the goods are to be collected by someone other than the Buyer, the Buyer must provide the details of the person authorized to receive the goods when completing the delivery information for the order. 8. Returns

8.1. The User has the right to withdraw from an online contract without providing a reason (in other words, to return a non-defective item) within 14 days

8.1.1. The buyer is responsible for the return shipping costs

8.1.2. The Buyer is responsible for the proper assembly and packaging of the returned item. If the item is not fully assembled and/or properly packaged, the Seller shall not accept the returned item.

8.1.3. Items will not be accepted for return if they have been used and/or damaged and/or have lost their merchantable appearance.

8.1.4. Funds are returned to the buyer within 14 days from the date of the buyer's notice of withdrawal from the contract.

9. Liability

9.1. The Buyer is responsible for the accuracy of the data provided in the registration form. The Buyer assumes responsibility for any consequences arising from incorrect or inaccurate data provided in the registration form.

9.2. The parties shall be liable for any breach of the purchase and sale agreement concluded through the e-shop in accordance with the procedure established by the legal acts of the Republic of Lithuania.

9.3 - 9.4. In accordance with the provisions of Article 8(3) of the Law on Electronic Signature of the Republic of Lithuania, the Buyer agrees with the Seller that the confirmation of the Buyer's actions in the online store using the online store login data (identification code) shall have the legal force of an electronic signature as established in Article 8(1) of the Law on Electronic Signature (i.e., it has the same legal force as a signature on written documents and is admissible as a means of evidence in court). The Buyer must protect their online store login data and not disclose it, ensuring that the data is known only to themselves and used only by themselves, and shall not transfer or otherwise enable other persons to access or use such data. If there is a suspicion that the login data may have become known to another person, the Buyer must immediately notify the Seller, as well as immediately inform the Seller of any breach or disclosure of the online store login data. All actions performed using the Buyer's identification code are considered to have been performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

9.5. The Seller is not responsible for information provided on the websites of other companies, even if the Buyer accesses these websites via links available in the Seller's online store.

9.6. The Seller shall not be held liable if the color, shape, or other parameters of the goods displayed in the online store do not match the actual size, shape, and color of the goods due to the characteristics of the monitor used by the Buyer.

9.7. In the event of damage, the party at fault shall compensate the other party for direct losses incurred due to its fault.

10. Processing of personal data

10.1. By clicking the "Confirm Order" or "Pay" button, the Buyer confirms that they and their representatives (the Buyer has obtained consent from their representatives) agree to provide the Seller with their personal data as specified in these rules and the registration form, and do not object to the Seller processing the personal data provided by the Buyer and/or their representatives for the purpose of online commerce.

10.2. By clicking the “Confirm Order” or “Pay” button, the Buyer confirms that they and their representatives (the Buyer has obtained the consent of their representatives) agree that the personal data of the Buyer and/or their representatives provided shall be submitted to third parties selected by the Seller for processing for the purpose of online trade, as discussed in the following clause.

10.3. By clicking the "Confirm Order" or "Pay" button, the Buyer confirms that they and their representatives (the Buyer has obtained the consent of their representatives) agree to provide the Seller and/or a third party delivering the goods at the Seller's instruction with one of the following identification documents at the point of collection: a passport, identity card, or a new-format driver's license, for the purpose of properly identifying the Buyer and/or their representatives for e-commerce purposes. The Buyer also confirms that they and their representatives (the Buyer has obtained the consent of their representatives) agree that at the time and place of collection, the Seller and/or the third party delivering the goods at the Seller's instruction may record the details of the identification document provided by the Buyer and/or their representative and process this data (including, but not limited to, transferring the data to the Seller) for e-commerce purposes.

10.6. By clicking the "Confirm Order" or "Pay" button, the Buyer confirms that they (if the Buyer is a natural person) and their representatives have been informed of their right to access their personal data processed by the Seller and how it is processed, to request the correction or destruction of their personal data, or to suspend the processing of their personal data when the data is processed in violation of legal provisions, and to object to the processing of their personal data for any purpose.

10.7. By clicking the “Confirm Order” or “Pay” button, the Buyer confirms that they and their representatives are aware of their right to refuse to provide their personal data, but understand that personal data is necessary and essential for the unambiguous identification of the Buyer and/or their representatives for e-commerce purposes, and that without providing personal data and/or consenting to its processing for e-commerce purposes, they will be unable to conclude and/or perform the contract. 11. Sending Information

11.1. The Seller shall send all notifications to the email address provided in the Buyer's registration form.

11.2. The Buyer shall send all notices and inquiries to the address specified in the "Contact" section of the Seller's online store.

12. Final Provisions

12.1. The Buyer and the Seller agree that all information provided on the Seller's e-shop website (including, but not limited to, these Rules, information about the Seller, the offered goods and services and their characteristics, the procedure for exercising the Buyer's right to withdraw from the purchase and sale agreement, the product maintenance services and warranties provided by the Seller (if any)) shall be deemed to have been provided to the Buyer in writing.

12.2. These Rules do not limit the Buyer's (consumer's) rights as established by the legal acts of the Republic of Lithuania.

12.3. All disputes arising out of or related to the purchase and sale agreement between the Buyer and the Seller shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be settled in accordance with the procedure established by the legal acts of the Republic of Lithuania.